The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times.
Responsibilities and essential job functions include but are not limited to the following:
Performs guest service by greeting guests and seating all as promptly as possible
Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion
Ensures that all available tables are clean and properly prepared
Exhibits professional, sincere hospitality toward all guests at all time.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
Maintains a clean and organized workspace
Maintains regular and punctual attendance
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards and cash handling and store safety and security, with or without reasonable accommodation
Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
Comply with a dress code that prohibits displaying tattoos on face or throat.
Available to perform many different tasks within the store during each shift
Read, write and comprehend the English language
Stand for long periods of time
Lift a maximum of 20 pounds overhead
Work at a pace consistent with changing business volume and demands
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

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